Tenant FAQ

For your convenience, we've compiled a list of questions frequently asked by our tenants. If you have a question not listed below, please contact our office directly and we'd be happy to assist you.

Q: How can I apply for a property managed by Bluefield Realty Group?

       A:  After carefully reviewing our Rental Application Requirements, you can click here to complete an online application.

Q: What are your qualification standards for new applicants?

       A:  All prospective Tenants who are 18 years of age or older must submit a complete application and pay a $30 non-refundable Application Fee. In order to process an application, we will need to speak with employers and previous landlords to verify income and obtain references. We will also obtain a credit report, eviction report, and criminal background check. Bluefield Realty Group is committed to full compliance with all federal, state, and local Fair Housing laws and will never discriminate against anyone because of race, color, religion, sex, handicap, familial status, or national origin. We encourage you to carefully review our complete Rental Application Requirements before submitting an application.

Q: What if I don't have any credit or rental history?

       A:  Even if you don't have credit or rental history, you will still need to submit an application for processing. The lack of credit or rental history is not necessarily grounds for denial, but you will need a co-signor added to the lease. A co-signor is someone whose credit or background enables them to sign the lease with you and take joint responsibility for the payments and condition of the property. If a co-signor is necessary, he or she must also submit a complete application and pay the non-refunable Application Fee.

Q: My application was approved, what's next?

       A:  Congratulations! We're excited for you to begin your tenancy. Next you'll need to sign the Lease, deliver payment of the first month's rent and Security Deposit in certified funds, and provide proof of Renter's Insurance and confirmation that all utilities have been put in your name. On the first day of your Lease we will meet you at the property to conduct the Move-In Inspection, go over our Tenant Handbook, and give you the keys.

Q: Am I responsible for paying utilities?

       A:  Typically the Tenant is responsible for all utilities. If you are renting a unit in a multifamily building, the Landlord may have agreed to provide certain utilities. This will be specified in your Lease.

Q: Who is responsible for yard maintenance?

       A:  Typically the Tenant is responsible for yard maintenance. If you are renting a unit in a multifamily building, the Landlord typically provides lawn maintenance for common areas. This will be specified in your Lease.

Q: Can I paint?

       A:  Painting may be approved on a case-by-case basis. You must have written approval before painting or making any other changes to the property. If your request is approved, you will also be required to bring the property back to its original condition at your own expense prior to moving out.

Q: Can I change the locks?

       A:  Changing locks or adding additional locks may be approved on a case-by-case basis. You must have written approval before making any changes to the property. If approved, you must provide management with two sets of all keys.

Q: Can I run a business out of my rental home?

       A:  No, for liability reasons we do not permit day cares or any other businesses to be run out of residential properties that we manage.

Q: Am I required to carry Renter's Insurance?

       A:  Yes, the landlord's insurance will only cover the structure of the property, and not your personal belongings. Bluefield Realty Group requires all Tenants to provide of Renter's Insurance prior to the start date of your Lease and before keys are released.

Q: How can I pay rent?

       A:  We require all rent payments to be made online through our Tenant Portal, via either an EFT bank account draft or credit card payment. Please note that credit card payments require a 2.75% convenience fee.

Q: What happens if I don't pay rent?

       A:  Rent is due and payable on the 1st day of each month, and considered late after 5:00pm on the 4th. If rent is not paid in full by 5:00pm on the 4th day of the month, a $50 late fee will be charged. If rent has not paid in full by the 10th, Tenants will be subject to eviction proceedings.

Q: Can you waive my late fee if I have a history of being a great Tenant?

       A:  The management agreements we have in place with our landlords reqire that we enforce a strict zero-tolerance policy for late rent, so although we appreciate our excellent Tenants we are not able to waive late fees.

Q: What is your Pet Policy?

       A:  Pets may be approved on a case-by-case basis. Certain size or breed restrictions will apply, and exotic pets are allowed. If the pet is fully screened and approved the Tenant must sign a Pet Addendum, pay a $200 non-refundable Pet Fee (per pet), and $20 per month in Pet Rent (per pet). The Landlord may also require a higher Security Deposit in order to approve the pet. Remember, all pets need to be approved in writing before being allowed on the premises.

Q: What is your Smoking Policy?

       A:  We do not allow smoking or vaping of any kind inside the property or anywhere on the rental grounds. Violating this term in your Lease is grounds for eviction.

Q: How can I submit a maintenance request?

       A:  All non-emergency maintenance requests must be submitted online through our Tenant Portal. We strive to respond to all maintenance requests in a prompt, professional, and courteous manner.

Q: What is considered a maintenance emergency?

       A:  A major water leak or a lack of heat or hot water are considered maintenance emergencies, and should be reported immediately by calling our 24/7 Emergency Maintenance Hotline. In the event of fire or criminal activity, please call 9-1-1 immediately before reaching out to us. 

Q: Is the Landlord required to address all of my maintenance requests?

       A:  Not necessarily. The Landlord is legally required to keep the property in a safe and habitable condition, excluding damage caused by Tenants or their guests. Some maintenance tasks are the responsibility of the Tenant, as outlined in your Lease. If you are unsure as to whether or not you should submit a particular maintenance request, please refer to these FAQ's or reach out to us for clarification.

Q: Will I be charged for maintenance or repairs?

       A:  In almost every case, the Tenant will not be charged for any maintenance or repair work done to the property. However, there are a few exceptions, including but not limited to:  (1) If the maintenance issue is the result of some action by the Tenant or their guest, whether deliberate or negligent; (2) If the Tenant fails to report a maintenance issue in a timely manner, and the result of the delay causes additional damage or cost to be incurred, the Tenant may be responsible for the difference in cost on a case-by-case basis; (3) If the Tenant completedsa repair on their own or by hiring their own Vendor without our knowledge, the Tenant may be responsible for the cost of fixing any work not completed correctly; (4) If the Tenant schedules an appointment through one of our Vendors and the Tenant fails to keep the appointment, the Tenant will be billed for any actual dispatch or missed appointment fee that the Vendor may charge; (5) If the Tenant makes an approved alteration but fails to return the property to its original condition prior to moving out, the Tenant will be charged the actual cost of restoring the property to its original condition.

Q: Can I reduce the rent by doing work to the property?

       A:  No, the Lease clearly states that Tenants are not allowed to make any repairs or improvements to the property without prior written consent. If there is a maintenance issue that needs to be addressed, please submit a request online through our Tenant Portal.

Q: What are my rights to privacy as a tenant?

       A:  Bluefield Realty Group takes our tenant's privacy and right to quiet enjoyment of the premises very seriously. However, we do reserve the right to enter the premises with proper notice and the consent of the Tenant (which cannot be unreasonably withheld) to inspect; make repairs, alterations, or improvements; supply necessary services as outlined in the Lease; or to show the premises to prospective Tenants, purchasors, lenders, appraisers, real estate agents, or contractors. In the event of a bona-fide emergency, we do reserve the right to enter the premises without notice or consent if necessary.

Q: Can I sublease the property?

       A:  No, we do not allow subleasing of any part of the properties we manage, as stated in the terms of your Lease. Anyone wishing to occupy the property must submit an application, go through our screening process, and be added to the Lease if approved.

Q: How can I renew my Lease?

       A:  We would love for you to renew your Lease! We will reach out to you at least 60 days prior to the end of your Lease to discuss the terms and process of renewal.

Q: Can I break my Lease early?

       A:  We understand that sometimes life circumstances change, and you may wish to seek an early termination of your Lease. Here are the steps that must be adhered to for an early termination: (1) Tenant must provide a written 60-day notice to vacate and must continue to pay all rent, charges, and utilities through the end of the following 60-day period; (2) Prior to moving out, the Tenant must pay an Early Termination Fee equal to two month's rent; (3) Landlord will amend the Lease to reflect the early termination at the end of the 60-day period, assuming all charges have been paid in full.

Q: Am I required to give a 60-day notice to vacate?

       A:  Yes, a 60-day notice to vacate must be provided in writing prior to the 1st of the month in order for it to go into effect at the end of the following month.

Q: What are the procedures for moving out?

       A:  The process and expectations relating to moving out are explained in detail in the Tenant Handbook, which is provided during the New Tenant Orientation at the time of gaining occupancy.

Q: Can I use my Security Deposit as the last month's rent?

       A:  No, the Security Deposit is meant to be applied toward the cost to cure damages to the property in excess of normal wear and tear, or other amounts that may be due under the terms of the Lease other than rent. If you fail to make your rent payment, even in the last month of your tenancy, we will be forced to file for eviction which could negatively impact your ability to secure housing in the future.

Q: What can be deducted from my Security Deposit?

       A:  The Landlord can deduct any rent, late fees, other outstanding charges, and the actual cost of cleaning, carpet cleaning, or repairs necessary to cure damages in excess of normal wear and tear. In order to protect your Security Depsoit, we strongly recommend referring to the move-out procedures outlines in detail in the Tenant Handbook.

Q: How can I avoid a Security Deposit dispute when I move out?

       A:  We strongly recommend being very thorough with your move-in and move-out inspection checklists, keeping great records during the term of your tenancy, and following all of the steps outlined in the Tenant Handbook.

Q: When will I receive my Security Deposit refund?

       A:  Security Deposits minus any itemized deductions if applicable will be returned within 30 days from the expiration of the Lease, assuming the Tenant has turned in keys and provided a valid forwarding address.